COMPUPORT can supply, implement, manage and support a wide range of security solutions, from antivirus to firewalls. We can tailor make a package to suit all your security requirements, with maintenance and support.
With our remote support and monitoring solutions we can provide you with faster, cheaper support. We can help monitor to your environment to catch problems before they happen, and maintain your systems to help keep your software and security up to date, which helps keep your business running with minimal downtime. Compuport offers flexible Service Level Agreements. You determine the number of hours and response time.
For a fixed monthly fee you can benefit from utilising our skilled and certified team as your helpdesk.
We pride ourselves in responding to issues quickly and taking a very proactive approach – the majority of issues we face are tackled before they get a chance to effect users.
BENEFITS OF MAINTENANCE CONTRACTS:
Reduce Costs
By not having to deal with as many overheads associated with employing IT staff
Greater Focus on Core Business.
By having Compuport take care of your help-desk needs, you are freed up to focus on other parts of your business.
Access to Industry Expertise
We specialise in what we do, so you can draw on our expertise.
We also offer a range of bespoke options, for example if you need one-off support, extended hours support, limited number of hours,tailor-made SLAs or are a non-profit organisation.
Free Infrastructure Audit
All of our IT Support Contracts include a free on-site infrastructure audit, carried out by one of our fully qualified technicians. This is carried out before the contract begins, at the quotation stage.
This is what we document during the audit:
Network Infrastructure, including all equipment such as switches, firewalls and routers.
Server Equipment, including model and serial numbers to allow us to monitor your warranty status and ensure that your software is kept up-to-date and facilitate quick response in the unlikely event of any failure.
Document any relevant details or contact information for third party vendors relating to any specific business applications or databases you may be using.
Thoroughly check your current Anti-Virus / Spyware solutions are configured correctly, up-to-date and working efficiently and as expected.
Assess your Disaster Recovery and Business Continuity plans.
Provide a network diagram and details of any recommendations for your specific environment.
This audit we carry out allows us to gain detailed understanding of your IT infrastructure and your business workflows, forming a good foundation to provide you with an excellent level of proactive IT support.
METHODS OF SUPPORT
• Telephonic Support, this is our primary level of assisting you.
• Remote Support is a method for troubleshooting software related problems via a secure remote access session.
• Onsite Support, is when we need to send an engineer to your premises to resolve issues that cannot be resolved using Remote Support or Telephonic Support